Pick the email that matches what you need. If you’re not sure, use [email protected] and we’ll route it.
Response time: typically within 2 business days. Refund requests are processed within 3 business days of receipt.
일반 및 보도
[email protected]Anything that doesn't fit the other categories — partnerships, press, suggestions, or just hello.
제품 지원
[email protected]Bugs, installation issues, troubleshooting, feature requests. Please include your Windows version and OFFTYPE version.
Before you email
If your question is about how something works, the User Guide probably already covers it — installation, models, hotkeys, troubleshooting, and FAQs. Save yourself a round-trip.
Security disclosures
If you’ve found a security vulnerability, please email [email protected] with “Security” in the subject line and we’ll respond within 48 hours. Please do not file a public issue until we’ve had a chance to fix it.